Field Service Tech II - Rotational

This is a rotational position. Rotations are currently 28/28 or 28/10 depending on location.
Please answer all questions fully and thoroughly. They are used to determine starting wage and rotation location.
Job Summary: Responsible for field service activities includinginstallation, testing, servicing, and repairing wellhead equipment. Maintains customer base by performing timely and competent service work.
Essential Functions, Roles and Responsibilities: Essential dutiesand responsibilities include the following.
Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position.
Checks compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer.
Installs and tests equipment in accordance with operating procedures.
Services equipment as requested by customers in accordance with maintenance procedures.
Repairs equipment as requested by customers and as necessary due to field malfunctions.
Maintains service vehicle and tolls/equipment. Ensures periodic maintenance consistent with Company policy and promptly reports required repairs to Service Manager.
Provides feedback to the Company through reporting of field problems and failures to the Service Manager for processing of Field Complaint Reports.
Identifies and ensures appropriate tools, backup equipment and parts are available at or taken on service job.
Prepares Field Service Orders, Rental Tickets and customer required documents accurately and completely.
Maintains a high degree of customer satisfaction by providing timely and competent service.
Special projects or assignments as directed by management.
Education, Training, Experience: High school diploma or generaleducation degree (GED); or two to four years related experience and/ortraining; or equivalent combination of education and experience. Customerrequired training.
Certifications, Licenses, Registrations: Certified in H2S, SafeLandand DOT when driving vehicles greater than 10,001 GVWR.
Job Knowledge, Skills, Abilities: Working knowledge of CactusWellhead Product, Customer Service Best Practices, Service Documentation andRecord Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and ValveInstallation, Operation, and Maintenance, Field Equipment Repair, EquipmentTroubleshooting of Cactus Wellhead and other OEM Equipment. IntermediateComputer, Language, and Mathematical Skills. Intermediate Reasoning Ability.
Supervisory Responsibilities: None required.
Physical Demands: The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl; stand, walk and sit; talk and hear.
Regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to clearly hear voices or alarms, bells, and other noise.
Work Environment: The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential function.
Regularly exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock.
Regularly exposed to wet and/or humid conditions (outside weather conditions); high, precarious places; extreme cold; extreme heat and vibration.
Occasionally exposed to toxic and caustic chemicals; risk of radiation or electrical shock.
The noise level in the work environment is usually very loud.
Disclaimer: This job description indicates thegeneral nature and level of work expected of the incumbent. It is notdesigned to cover or contain a comprehensive listing of activities, duties orresponsibilities required of the incumbent. Incumbent may, and probablywill be asked to perform other duties as required. Each employee,regardless of classification, is required to maintain a safe, orderly and cleanworkplace, using safety precautions and observing safety rules at all times.

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